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How To Protect Yourself

facts-protect-yourselfAs a consumer, there are several safety measures you can take to ensure that the company you hire for roofing services is a legitimate operation that adheres to ethical business practices. For every roofing company you’re considering, you should know the following information – and don’t just take their word for it, do some research on your own to make sure that all of the information they’re providing you is accurate:

1. IMPORTANT: Never provide a payment before any services have been initiated. A roofing company should never ask for payment “up front” – this is a BIG RED FLAG! Advanced Roofing, as with any other reputable company, does not require a payment until we begin work on your property. At that time, we will either require the initial payment sent from your insurance company, or 50% of the total cost of the project if you are providing the payments personally.

2. Go to the Secretary of State website to make sure that the company is properly registered with the state:
For Washington: http://www.lni.wa.gov/tradeslicensing
For Oregon: http://www.oregon.gov/CCB/Licensing

3. Validate their general liability insurance. Ask for proof of insurance and call their insurance provider to confirm that their policy is current. The policy should cover at least $1,000,000 for each occurrence and $1,000,000 for general aggregate. You can also ask for a document called an Insurance Acord Certificate that would be written out to your specific address. This certificate basically acts as a contract ensuring that the company’s general liability insurance will not go into default or be cancelled while work on your property is in progress.

4. Make sure that they carry a worker’s compensation policy.

5. Have the company provide you with their business license number. Business licenses are required in Washington & Oregon.

6. Check to see if they are accredited with any other industry related associations, such as the NRCA (National Roofers and Contractors Association). The more organizations a business is accredited to or a member of, the better.

7. Ask for references. Don’t just take a company’s word for it, make a couple of phone calls to people on their reference list, and talk with them about their experience.

8. Visit the company’s website. What you’re doing right now is one of the easiest ways to get a better understanding of a company and the services they offer. In addition to providing general information, the company should also include helpful information for the customer.

9. It may seem obvious, but be aware of appearances. Do the company and the representative present themselves in a clean, professional manner? Does their vehicle have information related to the company clearly and professionally displayed (magnetic signage can be a warning sign)? All of our representatives wear SOS Roofing shirts when conducting face-to-face business with our customers, and our vehicles are marked with professionally applied graphics that clearly show our logo, phone number and website address.


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